Operations Management homework help. Reflections on Resolving Work Conflict
For this assignment, you will identify a workplace conflict that you have researched. Address the following in a paper:
Describe the organization and share its URL.
Briefly describe the conflict and make sure to use at least two different sources, such as a newspaper article, a scholarly article, or a trade (business) publication. Do you detect differences in the accounts of the conflict?
Outline the steps in the de-escalation technique used; highlight the benefit of each step in the process.
Identify the conflict resolution or negotiation processes that were used.
Highlight the advantages and disadvantages of the approach.
Describe why you believe the approach was successful or unsuccessful.
What was the end result of the conflict? Analyzing the conflict, what might have been handled differently and by whom?
Your paper should be full 5 pages in length, not counting the required title and references pages.
Format your paper according to the APA format.
Cite a minimum of six scholarly sources to support your positions, claims, and observations, in addition to the textbook, four of which should be academic, peer-reviewed sources.
Chapter 11 in Judgment in Managerial Decision Making
Durkee, R. (2017). The maintenance of untenable values: An ethnographic study of group-level strategies to manage conflict. Qualitative Sociology, 40(4), 493-509.
Goud, N., & Thomas, P. (2015). Impact of leadership role perspective on conflict resolution styles – A study on small and medium sized entrepreneurs of Karnataka State in India. Journal of Global Entrepreneurship Research, 5(1), 1-20. Retrieved from https://journal-jger.springeropen.com/articles/10.1186/s40497-015-0019-6
Kohlrieser, G. (2018) How to manage conflict: Six essentials from hostage negotiations to the boardroom. These tips work. Perspectives for Managers 195 1-3.
Prause, D., & Mujtaba, B. (2015). Conflict management practices for diverse workplaces. Studies Quarterly, 6(3), 13-22.
Yongue, Z., Hua, Y., & Guanglin, B. (2016). Effect of superior-subordinate intergenerational conflict on job performance of new generation employees. Social Behavior & Personality: An International Journal, 44(9), 1499-1513. (To view this reading, please open the link provided and download the “PDF full text.”)
Cerni, T., Curtis, G., & Colmar, S. (2014). Cognitive‐experiential leadership model: How leaders’ information‐processing systems can influence leadership styles, influencing tactics, conflict management, and organizational outcomes. Journal of Leadership Studies, 8(3), 26-39. (To view this reading, please open the link provided and download the “PDF full text.”)
Robbins, S. R., & Judge, T. A. (2017). Essentials of organizational behavior (14th ed.). Upper Saddle River, NJ: Pearson.